IPSO, the complaints-handler controlled by the press, has recently published its report for 2021.The report reveals that in 2021:
Commenting, Hacked Off CEO Nathan Sparkes said,
2021 was another year of abject failure from IPSO, which upheld only 0.6% of the complaints it received.The fact that 2126 complaints were given up on speaks to the slow and attritional nature of IPSO’s complaints process, which is biased in favour of the newspaper and deters complainants from pursuing their complaints.The data also reveals that 30 complaints were not even investigated by IPSO because they related to content in unmoderated newspaper comment sections.“The Online Safety Bill currently exempts newspaper comment sections, partly on the basis of claims from the press that these platforms are already regulated. This data confirms that this is not the case.
ENDSContact:press@hackinginquiry.orgNotes:Figure of 14173 complaints derived from adding 461 "complaints investigated" and 13712 "complaints assessed."2126 complaints abandoned derived from adding 14 "not pursued during IPSO investigation" and 2112 "not pursued".230 complaints resolved derived from adding 25 "complaints resolved with IPSO mediation" and 205 "complaints resolved between publisher and complainant".
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